General Billing Information
Payment for Services Performed
Questions About Billing
General Billing Information
Health insurance coverage is a major concern for cancer patients and their families. You may be wondering how your medical care at Abington Cancer Care, your physician office, and/or at Abington Memorial Hospital, will be covered. Each insurance policy is different; please take the time to know and understand your plan. The phone number for your insurance company is typically located on your insurance card. Patients may be required to obtain authorization from their insurance company before they can receive treatment.
Certain insurance plans require a co-payment and this must be paid at the time of the visit. Managed care plans may have restrictions with respect to hospitals, referral physicians, and the type and extent of treatment. While we make every effort to keep abreast of these modifications and relay them to you, it is ultimately the patient’s responsibility to make certain that your health insurance program approves of the choice of hospital, physician, radiology site, or laboratory where you have been referred. We recommend careful review of your plan’s benefits and suggest contacting your program’s patient relations representative for explanations.
There are likely to be two payments that you will need to address related to:
- The physician’s services – Abington Cancer Care – for your office visit. This is typically a co-payment.
- The hospital’s services – Abington Memorial Hospital – for any injections or chemotherapy, if indicated. This can be a co-payment, a co-insurance, or both. You may also have a deductible that needs to be met before your insurance company begins to make payment. Prior to your visit, our staff will also have contacted your insurance company so that we can help you understand your financial responsibilities. In some cases, we will know exactly what will be due. If you have deductibles and co-insurance, we will provide you with an estimate that is subject to final determination by your insurance carrier. You will be billed for any difference. When you arrive at the office, the staff will provide you with an invoice statement and will ask you how you wish to pay. Your insurance company requires us to collect from you at the time of each visit for both the physician office visit and hospital infusion, should it be applicable. Below is information that explains the services for which you will be billed.
When the hospital bills your insurance company(s) for the services you received at Abington Cancer Care, the bill contains charges for the department’s staff, room, equipment, and chemotherapy or injections that were used. You may also see laboratory charges, radiology (x-ray) charges, and other additional services associated with your care in our department.
Each doctor who treats you will bill for their services separately. This bill will come from his or her office. These charges will only be for the services that the doctor provided. So, you may receive two or more bills for one visit on the same day: one from the hospital and one from each of the physician practices. These are not duplicative bills and follow the billing practices that are consistent within all departments of the hospital as well as within the hospital industry. In addition, these separate billing procedures are frequently audited by Medicare, Medicaid, and commercial insurances as well, and are accepted as standard practice.
Our fees are within the customary range for this area and reflect the level of care you will receive. We have standardized charges for various procedures. If you have any questions about fees, please feel free to call and discuss them with Abington Memorial Hospital’s Business Office, Monday to Friday, 9 a.m. to 4 p.m., by calling 215-481-5761.
If you have questions regarding your bills/statements, please refer to the billing statement for the best number to call.
Payment For Services Performed
Our office accepts most credit cards and debit cards for your convenience, as well as cash. All payments are expected at the time of service and any outstanding balances are due within 30 days, unless prior arrangements have been made with the Business Office. All balances that become past due with no activity will be sent to a collection agency. Should your account be sent to a collection agency, you will be financially responsible for all collection fees and legal fees that our office incurs through the process utilized to collect the outstanding delinquent balance. Payment in full of any past due balance is expected prior to being seen in our office in the future. In addition, payment in full will be expected at the time of service for any future services.
Questions About Billing
Because both the hospital and the physician may provide you with bills, the number on your billing statement will be the best number for you to call when you have questions. The contact information for each provider is listed below.
The hospital’s Patient Service Center for the Business Office can be reached between the hours of 9 a.m. and 3:30 p.m. (Monday to Friday). The telephone number is 215-481-5777.
The physician Billing Office can be reached between 8 a.m. and 3:30 p.m. (Monday to Friday). The number is 215-481-5785.
Our insurance coordinator can be reached between 8 a.m. and 4:30 p.m. (Monday to Friday). The number is 215-481-2166.