Survey of Patients About Their Hospital Experiences Graphs

Abington Memorial Hospital
 76%

How often did doctors communicate well with patients?

(Data collected from 1/1/2011 to 12/31/2011)

Patients reported how often their doctors communicated well with them during their hospital stay. "Communicated well" means doctors explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

Bars below tell the percent of patients who reported that their doctors "always" communicated well.

How often did patients receive help quickly from hospital staff?

(Data collected from 1/1/2011 to 12/31/2011)

Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.

Bars below tell the percent of patients who reported that they "always" received help as soon as they wanted.

How often was patients' pain well controlled?

(Data collected from 1/1/2011 to 12/31/2011)

If patients needed medicine for pain during their hospital stay, the survey asked how often their pain was well controlled. "Well controlled" means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain.

Bars below tell the percent of patients who reported that their pain was "always" well controlled.

How often did staff explain about medicines before giving them to patients?

(Data collected from 1/1/2011 to 12/31/2011)

If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. "Explained" means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

Bars below tell the percent of patients who reported that staff "always" explained about medicines before giving it to them.

How often were the patients' rooms and bathrooms kept clean?

(Data collected from 1/1/2011 to 12/31/2011)

Patients reported how often their hospital room and bathroom were kept clean.

Bars below tell the percent of patients who reported that their room and bathroom were "always" clean.

How often was the area around patients' rooms kept quiet at night?

(Data collected from 1/1/2011 to 12/31/2011)

Patients reported how often the area around their room was quiet at night.

Bars below tell the percent of patients who reported that the area around their room was "always" quiet at night.

Were patients given information about what to do during their recovery at home?

(Data collected from 1/1/2011 to 12/31/2011)

The survey asked patients about information they were given when they were ready to leave the hospital. Patients reported whether hospital staff had discussed the help they would need at home. Patients also reported whether they were given written information about symptoms or health problems to watch for during their recovery.

Bars below tell the percent of patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

How do patients rate the hospital overall?

(Data collected from 1/1/2011 to 12/31/2011)

After answering all other questions on the survey, patients answered a separate question that asked for an overall rating of the hospital. Ratings were on a scale from 0 to 10, where "0" means "worst hospital possible" and "10" means "best hospital possible."

Bars below tell the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Would patients recommend the hospital to friends and family?

(Data collected from 1/1/2011 to 12/31/2011)

The survey asked patients whether they would recommend the hospital to their friends and family.

Bars below tell the percent of patients who reported YES, they would definitely recommend the hospital.